06-19-2023 05:52 AM
hello my chromecast started with lag 2 weeks ago in videos someone can help me
06-22-2023 08:15 PM
Hi Lanzo,
Thanks for posting here in the Google Nest Community. A few questions: what Chromecast device are you using? Is this happening on one app or all apps? Were there any changes made prior to this happening? Also, what steps have you taken?
Give the steps below a try and let me know how it goes:
Thanks,
Kimy
06-23-2023 02:18 AM
hello I did everything I said I even took a new one out of the box which forced me to update and it continues the same live stream only there and what happens before is not childish is happening only in the chromecast on other equipment it works beautifully
06-25-2023 03:09 PM
Hello Lanzo,
Kindly confirm what type of Chromecast device you do have so we can further look into it. Also, get its firmware version.
Regards,
Alex
06-28-2023 03:31 PM
Hi Lanzo,
I'm jumping in to ensure everything is good here. Have you seen our response? Let us know of the answers so we could take a closer look at them.
Best,
Alex
06-28-2023 03:39 PM
Hello, I did everything I said and nothing worked. I also opened a ticket on Google. It has already gone to the developers area, they say they have a problem with the firmware.
06-28-2023 03:41 PM
If you want to track the case number it is [7-6086000034427] Your question to Google Support: Case number
06-28-2023 03:54 PM
Hi there,
Thanks for the update. We’ll continue working on your concern through your assigned case. The support team will reach out to you for any updates. Please continue the conversation there, as this thread will be locked after 24 hours.
Sincerely,
Alex