Chromecast con Google TV no mi inicia ni me permite resetear

[Matías]

Hola, tengo un Chromecast con Google TV hace tiempo y justo ayer lo actualicé a Android 12 y no se si fue por eso pero ahora al prenderlo se queda en e imagen del rectángulo con los colores alrededor y no avanza y tampoco me permite resetearlo con el botón. Alguien me podrá ayudar a resolver este problema? Muchas gracias!

[David_K]

What happens when you try these steps?

1. While the Chromecast is plugged into the TV and powered, press then hold the button on the back of the Chromecast. The LED should start to blink yellow. 
2. When the LED light turns solid white, release the button, and the Chromecast should then reset.

[Matías]

Hola David, al presionar el botón físico del Chromecast no hace nada, antes al tenerlo presionado un ratito reiniciaba de fábrica pero ahora no lo hace más. Todo esto después de haber actualizado a la versión Android 12 justo. No se como puedo solucionarlo

[Jeran]

Hey there Matías,

That's no good to hear! In this case, it may be best to have you speak with Chromecast Support. If you don't mind, would you be able to fill out this form, so they can get a hold of you?

Let me know if you had any questions, we're always happy to help out.

Best regards,

Jeran

[Jeran]

Hey there Matías,

I'm just checking up on this thread, did you have a chance to fill out that form, or do you have any more questions or need any additional help? 

Thank you for helping out on this thread, David!

Best regards,
Jeran
 

[Matías]

Hola Jerán, cargué el formulario recién. Agradeceré mucho me puedan ayudar con mi problema. Saludos.

[Jeran]

Hey there Matthias,

Thank you for submitting that form! You should have someone from Chromecast Support reach out to you via e-mail, so feel free to continue the conversations over there. In the meantime, unless you had any further questions for us here on the forum, I'll go ahead and lock the thread in 24 hours.

Best regards,

Jeran