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Chromecast firestick I've been given it as my dad doesn't use it anymore

Dorothy08
Community Member

Hi guys. 

I've been given this crome firestick from a friend who doesn't use it anymore. Problem is I've connected it on to my TV but its saying it can't connect to my WiFi. As I've not got any instructions i can't work out how to change it. I've tried the home button and the 3 lines hoping to get to kids settings but it's not letting me do anything. I've changed batteries in case that was the problem but it's not. Any help would be great.  tia 

4 REPLIES 4

Jeran
Community Specialist
Community Specialist

Hey there Dorothy08,

I apologize about the late response, thank you for being patient! Are you referring to the Amazon Firestick or the Google Chromecast? If you have an Amazon Firestick, I'd head here to get support for that. However, if it is a Google Chromecast, do you have the model number, or a picture of it? That way, I can see how to best help you out!


I look forward to your response, and if you have any other questions or concerns for me, please let me know!

Best regards,
Jeran

Jeran
Community Specialist
Community Specialist

Hey there,

Did you have any more questions or need any additional help?

Thank you,
Jeran
 

Jeran
Community Specialist
Community Specialist

Hey there,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran
 

Jeran
Community Specialist
Community Specialist

Hey there!

We haven't heard back from Dorothy08, and it's been a few days, so I'm locking the thread. As always, feel free to make a new thread if you have any more questions or concerns.

Have a good one!

Best regards,
Jeran