Chromecast gen 2 connected but screen sharing not showing on TV

[Starchris]

When casting from my phone,) android with gen 2 chromecast) says playing on "name of TV  but nothing showing on tv. 

[JenniferV]

Hi Starchris,

Thanks for reaching out. Let's sort this out. 

Quick questions: what's the make and model of your mobile phone? What's the Android version of your device? Try the steps below:

1. Make sure your Android device has enough available power, turn off its low power mode or battery saver.
2. To allow your Android device to cast its screen, turn on the microphone permission in the Google Play Services app.
3. Reboot your mobile phone and Chromecast.
4. Use a different mobile phone and test.

Let me know how it goes.

Thanks,

Jennifer

[JenniferV]

Hello there,

It's me again. I want to make sure you're all good — how did the steps go?
 

Best,

Jennifer

[JenniferV]

Hey Starchris,

I haven't heard from you so I’ll be locking this thread after 24 hours. If you're still experiencing problems, please feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer