Chromecast goes offline frequently

[jasongm]

My Google Chromecast frequently goes offline even though it's right near the router. I have tried different distances from the router, but to no avail. I'm very certain the Wi-Fi signal is stable, so that is not where the problem is. I think the Google Chromecast device itself is at fault, but wanted confirmation from others before I return it and rely solely on my Roku.

[Kimy]

Hi jasongm,

Thanks for posting and for being a step ahead of us. I just want to clarify if your TV still displays the screensaver (ambient mode). It means the Chromecast device is still connected to Wi-Fi. I’m assuming that you’re using an older version of Chromecast (non-Google TV). The older versions can only connect to one network or bandwidth at a time. It may connect to 2.4 GHz and/or 5 GHz, but it won’t switch back and forth, unlike smartphones and other smart devices. Just ensure that the casting source (smartphone, tablet, etc.) is connected and stays on the same network or bandwidth. Instead of rebooting the Chromecast, try to toggle the Wi-Fi switch (on/off) on your smartphone. If it persists, reboot your casting source and/or your router.

Let us know how it goes.

Thanks,

Kimy