Chromecast is Frozen and will not Reboot or Reset

[Tyrarmoody]

My Chromecast (with Google TV 4K) is frozen on a black screen with the Google logo. Multiple attempts at rebooting and physically resetting don't achieve anything and I cannot access anything else.

[David_K]

What colour is the LED light on the device?

[Tyrarmoody]

The LED light is white and will not change color with rebooting or resetting attempts.

[David_K]

Is it solid white or blinking white? Try these steps:

1. Turn your TV completely off by disconnecting the power cord from the power source.
2. Disconnect the Chromecast from the HDMI port. If the Chromecast is plugged into the power source, disconnect it.
3. Turn on the TV, then reconnect the power source to the Chromecast device. Don't put the Chromecast into the TV HDMI port.
4. Wait for 30 seconds.
5. Plug the Chromecast device into an HDMI port on the TV.
6. Change the TV to the same HDMI input as the Chromecast.
7. If there are multiple ports available on the TV, try steps 1-6 with a different HDMI port.

If you have another TV, you could also try to set up the Chromecast on that TV.

[Tyrarmoody]

Hi there,

I did all of these steps and I'm still receiving the same error. I even restarted my router and tried different outlets with the same results. Any other steps I can take?

Thank you!

[David_K]

Unfortunately not, but you can help the Chromecast team by filling out this survey.

[Kimy]

Hi folks,

Thanks for helping out, @David_K.

@Tyrarmoody, since the steps didn't work on your end, we'd be happy to take a look into this for you. Please fill out this form with all the needed information and let me know once it’s done.

Thanks,

Kimy

[Tyrarmoody]

Hi Kimy, just finished filling out the form on the link you provided. Thank you!

[LovelyM]

Hey Tyrarmoody,

We got your form — thanks for filling it out. Our team will reach out to you via email anytime soon. Please continue the conversation there, as this thread will be locked after 24 hours.

Cheers, 
Lovely

[LovelyM]

Hello there Tyrarmoody,

Chiming in — did you happen to get that form filled out? Let me know if you have questions about it.

Best, 
Lovely

[Tyrarmoody]

I filled out the Google Form link David provided last Saturday, and I just filled out the one provided by Kimy. Thank you!