04-20-2022 09:03 AM
Our Chromecast won't connect to the tv. It keeps saying no signal. We've checked the wifi and turned it off and on with the cast also off and rebooted it. The light on the side won't work either. I've tried to reboot it with the button but it doesn't work. Any help??
04-20-2022 09:55 AM
If the light on the side won't turn on, try a different charger and cable.
Of course, also check the power-outlet you are plugged into.
If none of that works, your Chromecast device has died. I'm sorry. If you really have a 1st Generation device (the key-shaped one) you are well out of warranty. But, you've also received years and years and YEARS of use.
Consider upgrading to a newer model. They have much better hardware inside including new WiFi radios that connect better and transfer data faster. ALso, the new designs fit better behind modern TVs.
04-23-2022 04:05 PM
Thanks for the help, Byteguy.
atkarami, how's it going? Still need help with this? If so, you can also check this support website article for more help about the black screen or no signal issue with your Chromecast.
Feel free to reach out if you have more — we're always here for you.
04-24-2022 06:22 AM
I have already tried it with many other chargers but it is not getting powered on.
04-24-2022 04:56 PM
Thanks for getting back to us. Have you tried the additional steps listed in the support website article I've provided above? If yes, how was it?
04-27-2022 06:06 PM
It's me again. I wanted to check back in to see if you still need help with this. Feel free to let me know if you do.
04-29-2022 02:29 AM
Just checking in to make sure that you've seen my response. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.