Chromecast is working and suddenly freezes the TV.

[Juanca]

Hello everyone!

Chromecast is casting normally and suddenly the TV freezes, the screen turns some color red, green, white. The only solution is unplugging the TV. Chromecast does not lose the connection and continues casting as if nothing had happened. The TV works perfectly connected to the cable TV.

Regards

[Jeran]

Hey there Juanca,

Welcome to the Chromecast Community Forum! I'm sorry to hear that your Chromecast is having some freezing issues, I can imagine this makes for a frustrating viewing experience. First, I would recommend that you try different HDMI outlets on the TV to see if the problem persists. Then, if it does, try using the Chromecast on another TV. That way, we can isolate the issue to either the TV or the Chromecast.

I look forward to your response, and if you have any other questions or concerns for me, please let me know!

Best regards,
Jeran
 

[Jeran]

Hey there Juanca,

Did you have any more questions or need any additional help? 

Thank you,
Jeran
 

[Jeran]

Hey Juanca,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran
 

[Juanca]

Hey Jeran.

I tried the 3 HDMI outlets and always the same behavior, after 25 minutes the screen freezes.
I also did the following test, in HDMI outlet 1 I connected the cable TV and in outlet 2 I connected the Chromecast and streamed for 4 hours while I watched TV, it never freezes.
The problem is between the Chromecast and the screen.

Regards

Juan

[JenniferV]

Hi there,

Thanks for trying the suggested step. Let's try other steps and let me know how it goes.

1. Disconnect from Chromecast, then recast.
2. On the casting device, toggle Wi-Fi off and then on.
3. Close any resource intensive apps that are open.
4. Check if your mobile device has a power saving setting. If it's enabled, disable it.
5. Decrease the distance between the TV, casting device (phone, tablet, or computer), and Wi-Fi router.
6. Make sure that the casting device meets the minimum system requirements to support casting.
7. Make sure that the mobile device OS and Chromecast software are updated.
8. Reboot your Chromecast.
9. Reboot your Wi-Fi router.
10. Perform a factory reset.

Thanks for the help here, Jeran.

Regards,

Jennifer

[JenniferV]

Hello Juanca,

It's me again. I want to make sure you're all good — how did the steps go?

Thanks,

Jennifer

[JenniferV]

Hey there,

Just checking in to make sure that you've seen our response. Please let us know if you have other questions or concerns as we will be locking this in 24 hours if we won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer

[Juanca]

Hello!

I'm already testing. I'll post some thoughts tomorrow.

Regards

Juan

[JenniferV]

Hi Juanca,

Sure thing! I'll wait for your update - no rush.

Best,

Jennifer

[Juanca]

Hi Jennifer,

Well, the problem seems quite complex because it is so random. There is no variation after executing the 10 recommended steps. I think it has something to do with the old age of the TV and the heat. The chromecast works perfectly on another newer TV.
I will not stop testing and if I have any news I will write to you, thank you very much for your invaluable help.

Best regards and stay well

Juanca

[JenniferV]

Hello there,

Understood. I'll keep the thread open and I'll check back in after a few days so I can get some update from you. Also, you can try to check this with your old TV's manufacturer, they might have something to share about this.

Thanks,

Jennifer

[JenniferV]

Hey Juanca,

It's me again. I don't want to be a nudge but I'd like to check if you still need help. Don't hesitate to reach back if you do.

Best,

Jennifer

[JenniferV]

Hi there,

I haven’t heard from you in a while so I'll be locking this thread if there’s no update within 24 hours. If you're still experiencing problems, please feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer

[Juanca]

Hi Jennifer,

I did one last test: Chromecast is always on, I turned on the TV that was at room temperature. I was able to cast for no more than 40 minutes.
Thank you very much for your help, you can lock the thread now.
If at any time I have any news I will let you know.

Best regards

Juanca

[JenniferV]

Hello Juanca,

Got it and thanks for keeping me in the loop. I'll go ahead and lock this thread now. Feel free to reach back should you need help in the future.

Have a good one!

Cheers,

Jennifer