Chromecast issue with factory reset

[AY432]

I’m trying to factory reset a Chromecast. Online it says to press and hold down on the devices name as the first step. I can’t hold down the button. It immediately opens the device so there is no pop up and I can’t press settings within the pop up. There is no settings when the device is opened in my Google Home. Pressing settings just on my home page doesn’t work. How do I factory reset? 

[AY432]

Who can I call to fix this? No one is responding to me. There’s no way to contact help directly. 

[Muddi]

Hey AY432,

We haven’t heard back, so I'll be locking this thread if we won't hear from you in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.
 

Cheers,

Muddi

[Jeran]

Hey there AY432,

I apologize for the late response, and thank you for being patient! Were you able to factory reset your Chromecast? If not, I'd be happy to help out. Here are the two ways to perform a factory reset:

From the Google Home app

Note: This option is only available if you're on the same network your Chromecast was set up on.

1. Open the Google Home app .
2. Touch and hold your device's tile.
3. At the top right, tap Settings More Factory reset Factory reset.

From the Chromecast device

While the Chromecast is plugged into the TV, hold down the button on the side of the Chromecast. The LED should begin to blink orange. When the LED light turns solid white, release the button and the Chromecast should then restart.

I look forward to your response, and if you have any other questions or concerns for me, please let me know.

Best regards,
Jeran

[Muddi]

Hi there,

How was your device? Did you manage to reset it? Let us know if you still need help, and the Community will be happy to lend a hand.

Cheers,

Muddi