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Chromecast issues

Shawnwells
Community Member

When I was installing my Chromecast, the update quit .. and now I can't factory reset it, says theirs an issue .

3 REPLIES 3

Jeran
Community Specialist
Community Specialist

Hey there Shawnwells,

I apologize for the late response, and thank you for being patient! Were you able to fix that update issue? If not, I'd be happy to help you out. Now, in this case, I would factory reset via the button on the side of the Chromecast device. Check out this article for more information. For example, here is how to do so with the Chromecast with Google TV:

  1. While the Chromecast is plugged into the TV and powered, press and hold the button on the back of the Chromecast. The LED should start to blink yellow.
  2. When the LED light turns solid white, release the button, and the Chromecast should then reset.

I look forward to your response, and if you have any other questions or concerns for me, please let me know!

Best regards,
Jeran

Muddi
Community Specialist
Community Specialist

Hi folks,

 

It's been some time since this thread was updated. Does anyone here need assistance?

 

Cheers,

Muddi

Muddi
Community Specialist
Community Specialist

Hey everyone,

 

We haven’t heard back, so I'll be locking this thread if we won't hear from you in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.
 

Cheers,

Muddi