04-19-2022 06:23 AM
Hi guys need some help, I’ve had my chromecast for around 3 years now and works perfectly fine. I got Disney plus a few weeks ago and had to change the sound settings (stupidly remembering how I did it) and I had just gone to switch back to watch my usual (twitch) and the sound isn’t working, I’ve done everything I’ve reinstalled, I’ve rebooted, I’ve checked the tv settings and nothing is working! Please help
04-23-2022 05:55 PM
Hi okayycaroo,
Thanks for reaching out and sorry to hear about that. Let's sort this out.
A few questions: What type of Chromecast device do you have? Does the issue only occur when using the Disney Plus app and Twitch or across all apps? Is the TV connected to an external receiver, soundbar, or speakers?
Give these steps a try:
Let me know how it goes.
Thanks,
Jennifer
04-26-2022 06:02 PM
Hi there,
It's me again. I want to make sure you're all good — how did the steps go?
Thanks,
Jennifer
04-27-2022 06:08 PM
Hi okayycaroo
Just checking in to make sure that you've seen my response. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
Thanks,
Jennifer
04-27-2022 06:13 PM
Hello Jennifer! I’m afraid i have a super busy schedule and am not always able to reply as fast! But none of these worked, it only changed when I changed the sound settings with Disney plus but I’ve done the settings back and it’s still the same, my tv works as normal with sound but it’s just not seeming to work on anything I’ve tried! Anything else you’d suggest?
Thanks for the help!
04-27-2022 06:21 PM
Hi okayycaroo,
Understood and thanks for getting back to us. Is the issue only happening with Disney plus and Twitch or across all apps? If this is isolated with these two apps, please reach out to the app developer for additional help.
Thanks,
Jennifer
04-30-2022 06:26 PM
Hi there,
How's it going? Still need help with this?
Thanks,
Jennifer
05-01-2022 06:28 PM
Hi okayycaroo,
I haven’t heard from you in a while so I'll be locking this thread if there’s no update within 24 hrs. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.
Thanks,
Jennifer