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Chromecast not accepting password

Aravinda
Community Member

Hi Everyone,

I tried numerous times to connect the Chromecast to the TV using via wifi password it's showing incorrect. but I have updated the correct password. what will be the solution?

3 REPLIES 3

JenniferV
Community Specialist
Community Specialist

Hi Aravinda,

 

Thanks for reaching out. Let's check on this further.

 

Quick questions: Is this an initial setup, or your Chromecast is previously connected to your network? What type of Chromecast device do you have? 

 

Try these steps:

 

  1. Check if other devices (smartphones, tablets, computers, etc.) are able to connect to your current wireless network.
  2. Check the box for Show Password under the password box. This step allows you to check exactly what you are typing, so you can be sure it's correct as opposed to only getting black dots after you input the characters.
  3. Reboot your Chromecast.
  4. Reboot your router.
  5. Factory reset your Chromecast.

Thanks,

Jennifer

JenniferV
Community Specialist
Community Specialist

Hi there,

 

It's me again. I want to make sure you're all good — how did the steps go?


Thanks,

Jennifer

Jeran
Community Specialist
Community Specialist

Hey there,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran