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Chromecast not casting VIDEO from disney+ app on computer

sana-humaira100
Community Member

Chromecast not casting VIDEO from disney+ app on computer. I have read mutliple articles to solve this probelem but nothing is working. I restarted my chromecast and disney+ app. Youtube and other services are castin properly. The casting option on the app is also not appearing. 

3 REPLIES 3

JenniferV
Community Specialist
Community Specialist

Hi sana-humaira100,

 

Thanks for reaching out and I'm sorry to hear that you're having an issue casting a video content from Disney+ app to your TV. Let's sort this out.

 

A few questions: when did the issue start? What’s the make and model of the device used to cast? Have you tried casting using your mobile phone? 

 

Give these steps a try:

 

  1. Completely close the app(s), then reopen.
  2. Make sure the Disney+ app is updated.
  3. Uninstall, then reinstall the Disney+ app.
  4. If you haven't tried yet, use another casting device (mobile, tablet, or computer).
  5. Reboot your Chromecast.

Note: if the issue is isolated when using the Disney+ a[[, please reach out to Disney+ Support for additional help.

 

Thanks,

Jennifer

Jeran
Community Specialist
Community Specialist

Thank you for helping out on this thread, Jennifer!

Hey there sana-humaira100,

I'm just checking up on this thread, do you have any more questions or need any additional help? 

Best regards,
Jeran

Jeran
Community Specialist
Community Specialist

Hey sana-humaira100,

Do you have any more questions that we can address? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran