Chromecast not casting from W10

[chromecasthelp]

Chromecast works from our android mobiles.
Also works from a 12 year old W10 laptop

Has never worked from a 3 year old SSHD W10 laptop
"No devices found"

What step did I miss?

[Jeran]

Hey there chromecasthelp,

I apologize about the late response, thank you for being patient! Were you able to fix that casting issue? If not, I'd be happy to help out, as I know networking issues can be tricky. Let me just ask you some questions about what's happening:

• When did this issue start happening?
• What version of Google Chrome are you using?
• Are you connected to the same 2.4GHz network band? 
• What troubleshooting steps have you already tried?

I look forward to your response, and if you have any other questions or concerns for me, please let me know!

Best regards,
Jeran
 

[JenniferV]

Hi there,

Thanks for the help, Jeran.

chromecasthelp, how's it going? Still need our help?

Thanks,

Jennifer

[JenniferV]

Hey chromecasthelp,

Just checking in to make sure that you've seen our response. Please let us know if you have other questions or concerns as we will be locking this in 24 hours if we won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer