Chromecast not working

[Sweltergg]

Chromecast no longer works.  Is under warranty. How to return & get replacement?

[JillG]

Hi @Sweltergg 

You'll need to contact support directly for warranty help. Be sure to try a full factory reset prior, they will likely ask you to do that before authorizing a return and it may fix the Chromecast's issue.

Jill

[Sweltergg]

Thanks. Have been unable to do a full factory reset tho.

[JenniferV]

Hi there,

Thanks for the help, JillG.

Sweltergg, how's it going? Were you able to get in touch with our support team? Do you still need help? If so, please let us know what's going on with your device so we can further assist you.

Thanks,

Jennifer

[Sweltergg]

No, I was not able to get in touch with your support team. I ordered a new voice remote and was able to pair it. The original voice remote appears to now be working. My Chromecast with Google TV is under warranty and I should have been able to get help and/or get the remote replaced under warranty. Not happy about this, but at least I am now able to use Chromecast with Google TV.

[JenniferV]

Hey Sweltergg,

Thanks for keeping us in the loop and good to hear that the new Voice Remote is working with your Chromecast. In the meantime, do you still have other questions and concerns?

Regards,

Jennifer

[Jeran]

Hey Sweltergg,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran