Chromecast not working

[EduardoRodVal]

Chromecast does not wok. It worked pefectly for the last year but yesterday It stopped. Only shows a black screen. I already tried all the steps to reboot It, but it didn't work. Now only show a yellow warning sing, telling It has startup issues. Help, please. 

[djtetei]

First, check your Chromecast device power connections. Use the factory provided power supply.

Next, try this:

Shut down the TV completely (power off and disconnect the power cable from the wall socket).

Disconnect the Chromecast from the HDMI port and if the Chromecast is plugged into the wall socket, disconnect it.

Power on the TV and reconnect the power source to the Chromecast device but do not put the Chromecast into the TV HDMI port.

Wait 30 seconds.

Plug the Chromecast device into an HDMI port on the TV.

Change the TV to the same HDMI input as the Chromecast.

[EduardoRodVal]

Already tried this several times with no positve result, if you have any other information, I would appreciate it. Thank you. 

[djtetei · Accepted solution]

Check your Chromecast power supply and the Micro USB cable for damage.

Try another compatible power supply.

Try to plug the Chromecast device into another TV HDMI port and verify behaviour.

If the problems still persists, it may be a hardware issue with the device itself.

[Jeran]

Hey there,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran
 

[Jeran]

Hey there!

We haven't heard back from EduardoRodVal, and it's been a few days, so I'm locking the thread. As always, feel free to make a new thread if you have any more questions or concerns.

Thank you for your help, djtetei!

Best regards,
Jeran