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Chromecast offline

Seemonster01
Community Member

Hi,

I have a 2nd Gen Chromecast which all of a sudden stays in offline mode and cant get it to online. I have tried Factory reset, changing wifi from 2.4Ghz to 5Ghz and back to 2.4Ghz, rebooting but nothing seems to work. Currently running cast firmware version 1.56.291998. Device displays correctly on the TV but on the Google Home app shows offline. My family and I are addicted to this little device and would really appreciate any assistance and feedback.   

Thanks 

Sarel

12 REPLIES 12

jt123
Community Member

I have the exact same issue.  Seems lots of people have connection issues.  Google has not been any help in resolving this.

Jeran
Community Specialist
Community Specialist

Hey there Seemonster01,

I'm sorry to hear that your Chromecast is having some issues staying online! I can imagine this issue has been quite the headache, so I'd be happy to help you look into it. Let me just ask you a few questions about what's happening:

  • When did this issue start happening?
  • What color is the LED light on the Chromecast device?
  • Are you powering the Chromecast via a wall outlet, or a USB connected to the TV?
  • Does the problem persist when the Chromecast is plugged into a different HDMI slot? How about a different TV?

Depending on what LED light the Chromecast has, it could point to a few different issues.


I look forward to your response, and if you have any other questions or concerns for me, please let me know!

Best regards,
Jeran
 

Jeran
Community Specialist
Community Specialist

Hey there Seemonster01,

Did you have any more questions or need any additional help? 

Thank you,
Jeran
 

jt123
Community Member

Hello Jeran,

I still cannot get the chromecast/GTV to connect to Wifi.  This was working fine, unitl the last update.  Since then it will connect for  a  few seconds and disconnect.  Nothin has changed in my environment, other than the google pushed update.  I have a firestick and a WII right next to the chromecast.  Both connect to the same wifi and work perfectly.

I am using hte power adopter which came with the chromecast, plugged into an electrical outlet.  I cannot see the led status light, as the chromecst is behind a cabinet and is difficult to access.  The chromecast boots up and goes to the home screen.  I can access all the settings.  It just will not stay connected to wifi.

I have:

- foget the network and reconfigured

- rebooted everything including the wifi and modem and chromcast

- did a factory reset on the chrome cast.  

Nothing seems to fix the issue.  In searching for a solution, it seem many people have this same exact issue.

Any suggestions?

JenniferV
Community Specialist
Community Specialist

Hi there,

 

Seemonster01, how's it going? Do you still need help?

 

jt123, I'm sorry to hear that you're still experiencing the same issue with your Chromecast, but thanks for doing some steps beforehand — these are of great help! To cover all the bases, could you please try to setup and connect your Chromecast to a different Wi-Fi network or a mobile hotspot so we can isolate the issue?

 

Thanks for the help here, Jeran.

 

Regards,

Jennifer

jt123
Community Member

Hi Jennifer.  I do appreciate your help.  About a month ago I setup a guest network.  The ChromCast connected to it right away.  That worked for a couple of weeks, and then it started doing the same thing.  It will connect for a few seconds and then disconnect.  All it says is network connection is lost.  I can connect it to my phone via a hotspot.  That is how I check for updates, hoping this is resolved.

I really do like GoogleTV.  I am back to using my firestick, which is right beside the ChromeCast.  The firestick connects to the same WIFI and does not have issues.  I also have Nintendo Switch.  It also connects and works fine.

JenniferV
Community Specialist
Community Specialist

Hi jt123,

 

Thanks for getting back to us. If the Chromecast was able to connect to your mobile hotspot, then the issue isn't with the Chromecast device. If you're familiar with your router settings, please configure it. See the router settings below that you need to check:

 

Enable these settings on your router, if applicable:

 

  1. Universal Plug and Play (UPnP)/Multicast
  2. Internet Group Management Protocol (IGMP)

Disable these settings on your router, if applicable:

  1. AP/client isolation
  2. Virtual Private Networks (VPNs)
  3. Proxy Servers

 

Thanks,

Jennifer

jt123
Community Member

I don't agree.  This is an issue with the Chromecast.  I am sure if I left it connected to the Mobile Hotspot, it would start disconnecting and reconnecting.  I have a firestick and a Nintendo Switch, right beside the chromecast.  Both connect to the same WiFI with no issues.  There are MANY, MANY people who have this same issue.

I did check the router settings.   UPNP is enabled.  VPN is disabled.  

Funny thing, the WIFI is google mesh.  Google product don't work togehter.

JenniferV
Community Specialist
Community Specialist

Hello jt123,

 

I understand. We'd like to dig deeper into this. Could you please fill out this form and let me know once you're done?

 

Thanks,

Jennifer

JenniferV
Community Specialist
Community Specialist

Hi there,

 

We haven't received your form. Were you able to fill it out?

 

Regards,

Jennifer

jt123
Community Member

Hi.  Yes, I just submitted the form.  Thanks.

Jeran
Community Specialist
Community Specialist

Hiya jt123,

 

Thank you for submitting that form! You should have someone from Chromecast Support reach out to you via email, feel free to continue the conversation over there. Unless you have any more questions for us here on the forum, I'll go ahead and lock this thread in 24 hours.

 

Best regards,

Jeran