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Need help with setup? Troubleshoot common Chromecast problems

Here are some steps I recommend to resolve issues during the setup of your Chromecast.Step 1: Things to check on your phone or tablet Turn on Wi-Fi and Bluetooth. Turn off cellular/mobile data.This ensures your phone or tablet does not try to use mob...

David_K by • Diamond Product Expert
  • 26155 Views
  • 0 replies
  • 11 kudos

Chrome cast won’t play Disney+

Chrome cast works fine. But the Disney+ app says it is not connected to wifi. Wifi is fine with all apps but Disney+-wifi is NOT the issue. Unplugged and re-plugged everything multiple times. Netflix app plays movies fine. Disney + won’t even complet...

ATLSheri by • Community Member
  • 803 Views
  • 3 replies
  • 0 kudos

Resolved! Connecting Chromecast

Dear Friends,I can't get my Chromecast to work. It did work last year on two TVs until we had a fire and were out of our town home for a full year. All the gear is the same.Modem/router CenturyLinkC1100TI use the Google Home app to do the setup.I see...

djbobm1 by • Community Member
  • 1392 Views
  • 6 replies
  • 0 kudos

Chromecast Issues

I know there are similar issues but I wish to get help with mine particularly everytime I cast with my Chromecast TV after a while it just disconnects and returns to the home page. I use a Google power LAN adapter. I am recently trying to connect to ...

Chromecast Self Diagnosis Time

I bought my chromecast and it arrived in the mail. I set it up and was working perfectly fine. I had the screen saver on for about 40 mins and then it cut to black and make a loud buzzing/shooting sound on my TV and the remote could not turn it off o...

J-Money by • Community Member
  • 1088 Views
  • 4 replies
  • 0 kudos

Audio for Chrome Cast to TV

Hi there, I have set up Chromecast with Google TV on to my IOS phone and TV. Seems to be working excepting I cannot get any audio on what is playing. Do I need other devices? My set up is an only slightly smart TV with box and audio via speakers (CD ...

AJA239 by • Community Member
  • 1613 Views
  • 10 replies
  • 0 kudos

Chromecast cuts to black screen (while audio still plays)

Ive had this chrome cast and tv for years with no issues but it started cutting to black while streaming but the audio continues to play. We unplugged and rebooted it but it keeps happening. Sometimes it will take hours to happen other times it will ...

SgtBattsy by • Community Member
  • 711 Views
  • 3 replies
  • 0 kudos

Chromecast with Google TV

I'm having a problem with charm cast TV I put in my bedroom TV internet erases it and just adds Master TV how do I keep the bedroom TV connected if anybody can help I appreciate it thank you

Sammi4 by • Community Member
  • 649 Views
  • 3 replies
  • 0 kudos

Resolved! Customize the Chromecast Google TV Channel Lineup?

Is there any way to customize the Chromecast Google TV channel lineup?Ours lists dozens and dozens of Pluto TV channels at the top of the lineup and we'd prefer to list our favorite channels there.Can this be done?Thanks,Alan

NestAlan by • Community Member
  • 1837 Views
  • 5 replies
  • 0 kudos

My Chromecast with Google TV says "device not certified"

I'm trying to download the DStv app which requires that the device be Play Protect certified. In the settings section of my Chromecast it says that the device is not certified. Google's help page on the topic says it should be certified.Anyone else h...

Zel by • Community Member
  • 1119 Views
  • 4 replies
  • 0 kudos
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