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Need help with setup? Troubleshoot common Chromecast problems

Here are some steps I recommend to resolve issues during the setup of your Chromecast.Step 1: Things to check on your phone or tablet Turn on Wi-Fi and Bluetooth. Turn off cellular/mobile data.This ensures your phone or tablet does not try to use mob...

David_K by • Diamond Product Expert
  • 26135 Views
  • 0 replies
  • 11 kudos

Chromecast with google tv I cant connect to the wifi.

I can't connect to my wifi. If I try moving the device to a different tv in another room it works fine. If I take it back it can't find the internet. I tried other networks snd the hotspot on my phone and it still won't connect.

jjmart7950 by • Community Member
  • 1022 Views
  • 6 replies
  • 0 kudos

Chromecast icon disappeared from TV

Not sure I have ID'ed the correct issue, but my grandchild pulled the chromecast out of the TV USB port (TV is a Sony KV55EX500) and the chromecast icon no longer appears on the TV. It is connected at HDMI 2. Chromecast is being run via Android phone...

NannyMcFee by • Community Member
  • 1584 Views
  • 3 replies
  • 0 kudos

My Xfinity Streaming App does not cast to my Chromecast connected TV.

I am unable to install the Xfinity Streaming App on my TV with the Google Chomecast connected. Xfinity instructions are to cast for another connected device to my Chromecast connected TV.Xfinity could not provide a solution and asked that I contact G...

ksb1 by • Community Member
  • 693 Views
  • 3 replies
  • 0 kudos

Resolved! Wi-Fi network not listed in the Chromecast set up

Friends, trying to set up the Chromecast. Connected to the Chromecast Wifi on my iOS device. The device was able to scan and identify the chromecast's 4 digit code. On the next step when we need to select the WiFi network to be used for chromecast, m...

cant setup Chromecast

hail and well met!first I have no idea what gen my chromecast is, i just got it since i cant use crunchy on ps3 anymore. i have a nonsmart samsung tv and a google pixel phone. whenever I try to set it up it says it needs further set up and takes me t...

Audio Dropping Sound - Center Channel

Hello,We have had our Google TV since Nov 7, 2021. We changed out our receiver for a new unit utilizing Dolby Atmos with Dirac Live tuning in March. That unit ended up being defective and was swapped. Everything seemed fine from April til a few weeks...

Resolved! Sleep timer

Hi I bought the device for my mother who had difficulties using my old smart tv. We are overall satisfied with the simplicity of use except for the sleep timer. We’d like to find a way to off the tv after a set time of inactivity. When trying to set ...

New WiFi now can't connect my Chromecast

I got a new WiFi so I reset my Chromecast. Then open up my google home app to add it back on but it will not let me get bye the WiFi part it will not connect. Help please

Tisha204 by • Community Member
  • 991 Views
  • 4 replies
  • 0 kudos
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