Chromecast on Vizio TV

[KevinRex]

I can not get the Chromecast on my Vizio TV to connect to my phone for streaming. I was able to stream by connecting both the TV and my phone to my mobile hotspot, but when connected to my Spectrum Wifi, they can not see each other. I have had the same issue with other products connecting to Home when connected to Spectrum Wifi. It is a dual wifi. I have tried connection to both the 2 and the 5 g, and neither work. Suggestions?

[JenniferV]

Hi KevinRex,

Thanks for reaching out. If the issue is isolated with your Spectrum Wi-Fi, please check if the AP/client isolation setting is enabled. If it's enabled, please disable it and try to set up your Chromecast again. You may also check the additional router settings below:

Enable these settings on your router, if applicable:

• Universal Plug and Play (UPnP)/Multicast
• Internet Group Management Protocol (IGMP)

Disable these settings on your router, if applicable:

• Virtual Private Networks (VPNs)
• Proxy Servers
• IGMP Proxy VPNs and Proxy Servers should be disabled on your computer too.

Note: if you aren’t familiar with these settings, you may refer to your router manufacturer's documentation or you may contact your internet service provider for help.

Thanks,

Jennifer

[JenniferV]

Hello there,

It's me again. How's it going? Do you still need help.

Thanks,

Jennifer

[JenniferV]

Hey KevinRex,

I haven't heard from you in a while so I’ll be locking this thread if there’s no update within 24 hours. If you're still experiencing problems, please feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer