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Chromecast pauses every few minutes

Frischi
Community Member

Chromecast Pauses every few seconds.

Wired Connection ✓

Reset Chromecast ✓

Reset Router ✓ 

Not streaming using an external device, just the Chromecast it self...✓

What else can i try to fix it ? 

Wtf Google, this bug is out there for ages already, will you finally do sth ?!

1 REPLY 1

Kimy
Community Specialist
Community Specialist

Hi Frischi,

 

Thanks for posting and for being a step ahead of us. We’re sorry for the trouble, and this is not the experience that we wanted you to have. This pauses; is it like an actual pause related to remote triggers? Or is it a freezing screen and/or skips? Is this happening to all contents in all apps? If this is isolated to one or two apps, try to troubleshoot the apps by clearing the cache and data. Check if there’s an update or reinstall the affected apps. Also, ensure that your Chromecast device is up-to-date, or you can do a full clean-up by performing a factory reset and setting it up from scratch to remove any corrupted files or data. We can also isolate a possible network issue by disconnecting your Chromecast with Google TV from your home Wi-Fi using the remote and then connecting it to your smartphone’s mobile hotspot.

 

Let us know how it goes.

 

Thanks,

Kimy