Chromecast reboots itself

[FippyDarkpaw]

I saw a previous thread that was closed, so making a new one.  I bought a my Chromecast a few months ago and over the past month it reboots itself over and over.  I’ve tried the factory reset three times without success.  I went to exchange it for another one, but was told I’ve had it too long to do an exchange, so I bought a new one.  Second one does the same thing.  10 minutes into my first show it rebooted and has done so many times since then.  I haven’t tried other power supplies since I’m using the one it came with, so I guess I’ll try that next.  Very annoying.

[JenniferV]

Hello FippyDarkpaw,

Thanks for reaching out and I'm sorry to hear that you're having an issue with your Chromecast. Let's sort this out.

A few questions: what type of Chromecast device do you have? What mobile phone are you using for casting? Did the video buffer or pixelate before it stopped casting?

Try these steps:

1. Make sure the Chromecast's power cord/power adapter directly into the wall outlet. Be sure that the power cord is NOT plugged into an extension cord, power strip, or other power unit.
2. Play other videos and try other apps.
3. Clear the data and/or cache of the app that experiences the issue.
4. Delete and reinstall the app that experiences the issue.
5. If you're using a Samsung Galaxy phone, please turn off mobile data or Smart Network Switch.
6. Turn off any power or battery saving mode.
7. Disable and re-enable Automatic date and time and Automatic time zone.
8. Try to cast from other devices.
9. Try another reset on your Chromecast.

Thanks,

Jennifer

[FippyDarkpaw]

I think I found my issue the other day…guess I should have posted an update.  I was using the power adapter and cable it came with, but also had a usb extender cable in line with it.  I took the usb extension cable out and haven’t had issues since.  BTW I wasn’t casting, I was just watching Netflix, Vudu, etc apps or just scrolling through the main menu and it would reboot constantly.  Sometimes it would reboot over and over for 45 mins never even getting to the homepage before rebooting again.  Guess my extension cable had a high resistance connection dropping the supply voltage.

[JenniferV]

Hey there,

Thanks for the update and glad to hear that this has been sorted out. In the meantime, do you still have other questions and concerns?

Best,

Jennifer

[JenniferV]

Hi FippyDarkpaw,

I haven't heard from you in a while so I’ll be locking this thread if there’s no update within 24 hours. If you still have other questions and concerns, feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer