My chromecast has worked no problem for well over a year. I went to connect in my Hulu app and there is no casting symbol. I pull up google home and there is no device. So I go through full set up numerous times and every time it gets the the step where it connects to wifi…says connected and then I get “something went wrong” screen: TV may be set up, but we could not communicate with it from your iPhone. Make sure that you have enabled local network access in your iPhone’s privacy settings. Then try again.
i have done all the troubleshooting, unplugged everything and even tried from another iPhone…nothing worked. Any suggestions??
I face the same problem. I just bought a new Chromecast Ultra today and for some reason, it’s not allowing me to contact at all. Tried the steps, WiFi settings and even adjusting my whole smart home all over again. Still stuck on something went wrong.
Hey there Samd5280,
I'm sorry to hear that your Chromecast is having some connection issues! I'd be happy to help out, let me just ask you some questions to better understand what's happening:
Then just to be safe, I'd recommend you check out this article on common Chromecast connection issues, it may not be 100% related to the issue, but it has a good checklist of items and steps that may solve the problem.
I look forward to your response, and if you have any other questions or concerns for me, please let me know!
if I unplug for a minute and then plug in it will work (I can find it via the Google home app or with another app trying to cast) but then after 5-10 minutes the chrome cast disconnects and then cannot find it again
Thanks for the reply! That is strange, let me ask you some questions about what's happening:
Also, I had some questions I wanted OP to answer, so I could dig a little deeper into the issue, feel free to answer those as well if you have the time. I look forward to your response!
I have the original first gen chrome cast that’s having the issue, the Google home app on iOS is up to date (using iOS 14.8). I do not see the ability to find out if the firmware is up to date.
for comparison my Vizio TV has chrome cast built in and shows up all of the time while my standalone chrome cast is the one that doesn’t
Hmm, that's no good. If it's turning red, and a factory reset does not fix the issue, then I'm sorry to say, but the device may be dying/dead. There's not really much you can do in that situation aside from replacing the device entirely.
I'm really sorry I couldn't have been more help, but if you had any more questions or concerns, please ask.
i tried all of the troubleshooting in the article you sent and not connecting still
No problem, there are a few things we can check out still:
Is AP Isolation is disabled in your router settings?
Are your VPNs disabled?
Do you have Local Network Access turned on for your iOS devices?
Are you located in a supported country?
The issue may point to the network settings, since your Google Home app is up-to-date and the Chromecast's LED is a solid white. I look forward to your response!
We haven't heard back from Samd5280, and it's been a few days, so I'm locking the thread. As always, feel free to make a new thread if you have any more questions or concerns.
Have a good one!