Chromecast remote #2 failed after months of working

[JenniferV]

Hello Jimkc,

Thanks for reaching out and I'm sorry to hear that you're having an issue with your Chromecast Voice Remote. 

Give these steps a try:

1. Replace all batteries at the same time. Do not mix old and new AAA batteries and do not use lithium-ion or any other batteries with rated voltage above 1.5 V.
2. Remove the Voice Remote batteries and wait for 5 minutes.
3. Factory reset the Chromecast with Google TV and the Voice Remote.

Let me know how it goes.

Thanks,

Jennifer

[JenniferV]

Hey there,

It's me again. I want to make sure you're all good — how did the steps go?

Regards,

Jennifer

[JenniferV]

Hi Jimkc, 

I haven’t heard from you in a while so I'll be locking this thread if there’s no update within 24 hours. If you're still experiencing problems, please feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer

[Jimkc]

Jennifer, 

Got help via online directions to reset the Chromecast rather than the remote control and now all devices areworking.  That’s why my Google stock went up 7.66% today!

Thanks,

Jim

[JenniferV]

Hey there,

Great! Glad to hear that everything is up and running now. In the meantime, do you still have other questions and concerns?

Best,

Jennifer

[JenniferV]

Hello Jimkc,

I haven’t heard from you in a while so I'll be locking this thread if there’s no update within 24 hrs. If you still have other questions and concerns, please feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer