Chromecast reset issues.

[Jericho99ca]

Bought a used Chromecast  I believe 3rd Gen or ultra not sure which one. But I am unable to reset it back to factory. It has an ip address displayed but unable to get on to same network. When I hold the button down the picture will go to black but nothing happens won't  come back unless you power cycle and it comes back to setup screen with the multiple ways of initiating setup. Hope someone out there has a solution for me. 

[David_K]

Can you still see your Chromecast in the Google Home app? If so:

1. Touch and hold your Chromecast.
2. At the top right, tap the Settings cog, then 3 dots > Factory reset > Factory reset.

If not, I'll describe what it should do when resetting it using the physical button. While the Chromecast is plugged into the TV, hold down the button on the side of the Chromecast. The LED should begin to blink orange. When the LED light turns white, release the button and the Chromecast should then restart.

[JenniferV]

Hi there,

Thanks for the help, davidking.

Jericho99ca, how's it going with your Chromecast? Were you able to reset and set it up?

Thanks,

Jennifer

[Jericho99ca]

neither of these work as i said in initial post i hold reset button down picture goes to black but led remains same colour blue i think it is.

[JenniferV]

Hi Jericho99ca,

Thanks for getting back to us. Could you please try to plug your Chromecast into a different HDMI port on your TV? Also, plugging it in on a different TV screen (if applicable), then do the factory reset there might also help.

Thanks,

Jennifer

[JenniferV]

Hi there,

It's me again. I want to make sure you're all good — how did the steps go?

Thanks,

Jennifer

[Jericho99ca]

Not working at all still unable to reset. Have tried different inputs on tv and also a totally different tv. I when holding button down screen goes to black and led stays blue nothing changes or comes back unless you power cycle the device. Have also tried different USB ports on tv to power and also used a power block to power device and still no changes.

Is there any way to force or download new software onto the device. 

[JenniferV]

Hey Jericho99ca ,

Thanks for the swift reply and for trying the suggested steps. 

The update is done automatically and there's no way to force update the Chromecast. If still possible, you may return your Chromecast to where you purchased it. This might be a hardware issue with the Chromecast.

Thanks,

Jennifer

[Jericho99ca]

Unfortunately I am unable to return it as I bought it used and that's why I am here looking for other solutions 

[JenniferV]

Hi there,

Understood. We'd like to check on what other things we can do here on our end. Could you fill out this form and let me know once you're done?

Thanks,

Jennifer
 

[JenniferV]

Hi Jericho99ca,

We got your form — thanks for filling it out. Our team will reach out to you via email to further assist you. Please keep your lines open as they may reach out to you anytime soon. Also, please be advised that this thread will be locked after 24 hrs.

Best,

Jennifer