Chromecast says offline when clearly connected to wifi

[Garret99]

My chrome-cast regularly will go offline from the google home app while clearly being connected to wi-fi and displaying on my TV.

Factory resetting always solves the problem (but only temporarily as its a matter of hours/days before I have to do it again?

I have found some old threads with the same issue but not with a confirmed fix.

Anyone can help? 

[Kimy]

Hi Garret99,

Thanks for posting here in the Google Nest Community. A few questions: what Chromecast device are you using? Did you get any message on the TV screen? What other steps have you tried aside from factory reset?

Give the steps below a try and let me know how it goes:

• Ensure that your phone is only using your Wi-Fi by switching off cellular data.
• Test with another phone/device to isolate.
• Reboot your phone/device, Chromecast and Wi-Fi router.
• Isolate possible network issues by using mobile hotspot.

Thanks,

Kimy

[Kimy]

Hi there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

Regards,

Kimy

[Kimy]

Hello there,

We haven’t heard back from you, so I'll be locking this thread in 24 hours. Feel free to create a new one if you have other concerns in the future.

Best,

Kimy