Hey there mznmatt,
I'm sorry to hear that the Chromecast keeps resetting on you, I know I'd be pretty annoyed about that as well! We can try a few things to see if they help resolve this issue. First, I would recommend that you follow the steps listed in this article. Let me know if you run into any issues or errors in the process.
I look forward to your response, and if you have any other questions or concerns for me, please let me know!
yes .. tried all the recommendations mention.. no luck.. the device looses connectivity daily .. I think I should just replace it .. the other ultra in my bedroom has no issues .. that is why I think that this ultra is now defective.
does google still sell the ultra or is there a newer model ?
Thanks for getting back to us. Could you please try to swap the location of your Chromecast Ultra and check if the same issue will persist? If the Chromecast you're having an issue with is still disconnecting to the network, then it might be defective. I believe the Chromecast Ultra is no longer available in the Google Store, but you can purchase the Chromecast with Google TV. Check here.
Thank you for the follow up Jennifer… I can confirm that I have had no failures since swapping the ultras between the two Samsung TVs… So I am unsure what the reason is on why it fails daily on a Samsung 85 inch 8K TV and it works fine on a 50”
so I guess we can say this has been repaired… Thank you for your recommendation swapping seem to have fixed the issue