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Need help with setup? Troubleshoot common Chromecast problems

Here are some steps I recommend to resolve issues during the setup of your Chromecast.Step 1: Things to check on your phone or tablet Turn on Wi-Fi and Bluetooth. Turn off cellular/mobile data.This ensures your phone or tablet does not try to use mob...

David_K by Diamond Product Expert
  • 26260 Views
  • 0 replies
  • 11 kudos

Resolved! Chromecast (3rd gen) keeps crashing while streaming

My Chromecast 3rd gen keeps turning off and on while streaming shows. It seems to work better with some streaming apps over others. For example, it doesn't crash as often with Netflix as it does with Hulu. I have tried a factory reset, different HDMI...

aimeea45 by Community Member
  • 2184 Views
  • 3 replies
  • 0 kudos

Chromecast I lost my remote ?

My Chromecast won't let me pair to my phone because I lost the remote and it won't let me choose to pair with out the remote what do I do?

Creepjm69 by Community Member
  • 1201 Views
  • 4 replies
  • 0 kudos

All apps not playing episodes WITH internet connection.

Whenever I try to watch an episode on any app (HBO Max, Hulu, Netflix, Disney +, etc.) it will go in the app and show me the episodes. However once I go to watch any of these episodes it will go to black like it’s about to play and then just freeze a...

Barefield by Community Member
  • 1229 Views
  • 7 replies
  • 0 kudos

Run firmware update

9 to 5 is reporting there is a firmware update for Gen 3 Chromecast devices with firmware number 1.56.275994. Can the firmware update process be manually started or will the Chromecast just decide it is ready to be updated and let me know somehow?

Sarsho by Community Member
  • 1815 Views
  • 8 replies
  • 0 kudos

Remote control - TV control not working with correct manufacturer

Hello,I have just purchased a Chromecast with Google TV to control my Optoma CinemaX P2 projector.However I cannot get the Chromecast remote to control the volume and TV power.When try to setup the remote with the Optoma profile, the best I can get t...

RichTea by Community Member
  • 3415 Views
  • 16 replies
  • 0 kudos

Google 4K Chrome Cast Update

I am still having issues after the upgrade. It works fine then after a while, maybe minutes or 3/4 of hr, it may have the picture disappear for a second or so and then return to normal, or the picture is returned but no sound, or the whole picture fr...

Nelsonite by Community Member
  • 1361 Views
  • 9 replies
  • 0 kudos

Resolved! Local network access

I’ve been trying to set up my chrome cast to my tv in my apartment. It connects to the wifi but then I get this message:Living Room TV may be set up, but we could not communicate with it from your iPhone. Make sure that you have enabled local network...

How to connect remote after a factory reset

The only button that worked on the remote was the voice assistant, I did a factory reset and now the remote won't connect or work at all... what do I do now?

Clopez233 by Community Member
  • 673 Views
  • 3 replies
  • 0 kudos
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