Chromecast ultra, shuts off at 4k content

[Chazin]

Hi,

Recently I hooked up my chromecast ultra to a Benq v6050 projector.

When playing 4k content, the chromecast has problems running it.

What happens:

- shut himself off

- gets green lines in the image

- switches automatically to full HD settings

- or the image gets.black and goes back to the image again in every 5 minutes or so.

When the settings are on full HD, then it works perfectly.

Is the chromecast broken?

It is connected via the adapter. 

Hopefully someone can help me.

Greetings Joren

[Kimy]

Hi Joren,

Thanks for reaching out — let’s see what’s going on. A few questions:
 

• Is this working on your TV before connecting to your projector?
• Is this happening on all apps/contents?
• What is this adapter that you mentioned?
• What steps have you taken?

I look forward to your response.

Thanks,
Kimy

[Kimy]

Hi there,

I'm just checking in to make sure that you saw my responses. Please let us know if you still need our help, as we would be happy to answer any questions you may have.

Regards,

Kimy

[LovelyM]

Hello Chazin, 

We haven’t heard any updates from you. I’ll go ahead and lock this thread within 24 hours. If you still need assistance, feel free to start a new thread in the Community and we’ll be happy to help.

Cheers, 
Lovely