Chromecast with Google TV needs to be unplugged daily.

[Pazman]

Using the Chromecast with Google TV remote, it turns on my TV and Soundbar but does not turn on the Chromecast. I have to unplug it and then plug it in. Only then does it turn on. I have to do this almost every day. I have done a factory reset but it's a short term fix and I am back to unplugging it and plugging it back in.

[Kimy]

Hi Pazman,

Thanks for posting and for being a step ahead of us. We’re sorry for the trouble, and this is not the experience that we wanted you to have. There’s an ongoing update that will be completed in the coming days. This is one of the recognized bugs that is included in the patch fix. It should be the versions STTE.230615.004 and STTE.230615.004.1 where this patch fix kicks in. You may need to give it a few more days since the estimated completion time of the updates is until the end of October. Once you have the update available, make sure to install it. Let us know if you have other concerns.

Thanks,

Kimy

[Pazman]

Thanks for the reply. I will be looking for the update and will let you know if it helps.

[Kimy]

Hello Pazman,

It sounds like a plan. Keep us posted.

Cheers,

Kimy

[ncr100]

A question about the update ... and unsure if I am in the identical situation as Pazman because I have Chromecast 4K with this problem: I had to pull / replug the power again today. My firmware says STTK.230808.004.10714782.

Kimy do you know if the firmware updates to fix Pazman's device will also be rolling out to mine? If not, would you advise on "next steps" I could take to resolve this?

The issue has occurred for ~6 weeks. Thanks in advance for your thoughts.

[Becas]

I have the same problem for weeks now. Also the remote control is often unresponsive although the batteries are still good. 

Waiting for an update but it takes way to long . 

[Kimy]

Hi folks,

Thanks for keeping us in the loop. The rollout should’ve been completed already, as it was estimated to be completed by the end of October. If you haven’t received it yet, you can do a factory reset one last time to force the update. Let us know how it goes.

We look forward to your response.

Thanks,

Kimy

[Pazman]

What is the update release number? Thank You.

[Kimy]

Hi everyone,

Kindly check if your Android TV OS build is STTK.230808.004.10714782, then perform a factory reset one last time to see if it helps. If it still persists, we may need to forward this to the support team.

We look forward to your response.

Thanks,

Kimy

[Becas]

My latest factory reset finally solved the problem for now, let's hope it stays that way. Thank you. 

[Kimy]

Hi there,

We got your form, @Pazman. Thanks for filling it out. I’ve endorsed it to the support team, so kindly wait for them to reach out to you via email.

@Becas, thanks for the update. I’m glad that you’ve got this sorted out. Feel free to post here or create a new thread if something is up.

Cheers,

Kimy

[ncr100]

Kimy,

Just today the problem repeated.

Pressing the Home button doesn't show the menu view.

1. on the day or day after you posted, 2 weeks ago Kimy, I did a Factory Reset

2. The device worked as expected

3. Today Nov 19 it did not bring up the menu, when pressing Home.

I've not yet pulled the power, and will fill out the form.

[ncr100]

(My last post disappeared) I factory reset after your post Kimy and just today it again stopped responding, after an overnight sleep. I filled out one of the forms... Hoping you received the data, and that it's helpful in resolving this problem.

[Kimy]

Hi ncr100,

I’m sorry about this. I needed to retrieve your post as it was marked as spam upon posting; the system may have detected something. Kindly fill out the form again and let me know once you’re done so I can endorse it to the support team.

Thanks,

Kimy

[Pazman]

PLease send me the form again.

[Kimy]

Hi Pazman,

You don’t need to fill out any forms anymore. The form that you previously filled out has already been forwarded to the support team. I checked the status of that, and they already confirmed that they had already reached out to you via email. They’re asking you for information (data gathering procedure) and are waiting for your reply. Kindly respond to them and proceed from there. Feel free to create a new thread if you have concerns in the future.

Cheers,

Kimy

[ncr100]

Hi Kimy, my apologies for the delay - life has been very busy for me. I just submitted the form, followed from another user. I hope you are able to find my message.

Thank you for helping me to investigate this issue.

[Alex_S]

Hey ncr100,

We have your form. Our team will reach out to you via email anytime soon. Please continue the conversation there so the team can further assist you. If you have other questions or concerns aside from this, let me know.

   
Warmly,
Alex

[smh917]

I have the  STTK.230808.004.10714782 on my Chromecast tv.  I am also experiencing the issue of having to unplug my Chromecast daily to get it to work.  I have tried the factory reset last night and today, the problem persisted. 

[Kimy]

Hi smh917,

Thanks for the details. Since this is still happening despite trying the steps I suggested, we'd be happy to take a look into this for you. Please fill out this form with all the needed information and let me know once it’s done so I can forward it to our support team.

Regards,

Kimy

[Pazman]

I completed the form and submitted it.

[smh917]

I've submitted it.  Thanks

[Kimy]

Hi there,

We got your form, @smh917. Thanks for filling it out. Kindly wait for our support team to reach out to you via email anytime soon.

@Pazman, thanks for trying the steps. You may now fill out the form, as I already included you. The form you filled out previously may not be found anymore. This is our way to ensure that only those who were asked to fill out the forms are accepted. Let me know once you’re done, and I’ll forward it to the support team.

Cheers,

Kimy

[Pazman]

Please send me the link for the form. Thanks

[Kimy]

Hi Pazman,

Kindly fill out this form with all the needed information and let me know once it’s done.

Regards,

Kimy

[Pazman]

The form has been submitted. Thank You

[Pazman]

I also have the most recent build # and it still has the same problem.

[KentusBG]

This problem has persisted for nearly a year now. Any chance this will ever be fixed? 

[Kimy]

Hi KentusBG,

Thanks for posting here. We’re sorry for the trouble, and this is not the experience that we wanted you to have. This bug has already been fixed by the last patch update. If you’re still experiencing this, kindly check if you have an available update. If not, try to do a full clean-up by performing a factory reset and setting it up to force the new update. If it still persists, let us know so I can refer your case to the support team.

We look forward to your response.

Thanks,

Kimy

[Pazman]

I started this post back and November. I have done all the updates and resets and the problem persists. Now, the Google Assistant doesn't work. It hears me and transcribes my request, but does nothing after that. I have cleared the cache in the Google App and that has not helped. The Chromecast performance has declined over time.

[Kimy]

Hi Pazman,

We hear you, and that’s the reason why I asked you to fill out the form that I endorsed to the support team. I checked that case, and they sent you an email dated November 26, 2023, around 5:08 p.m. You did not reply to them. They were asking for details, which may help if there is a need for warranty replacement.

We can answer questions and suggest troubleshooting steps here in this community, but if things escalate, we seek help from the support team that has the actual resolution. You’re already there; I suggest you reply to them so you can proceed.

Sincerely,

Kimy

[Pazman]

I thought I already submitted the form. I would be glad to fill it out again. Thank You.

[Kimy]

Hello Pazman,

Thanks for the reply. There is no need to fill out the form since you already have an open case with the support team. All you need to do is reply to the email they sent you. Check your email using the date I shared above. You may as well check it in the spam folder if you can’t find it in your inbox. Let us know how it goes.

Regards,

Kimy