Chromecast with Google tv stuck at the Google Logo

[KayG16]

updated my CCWGTV today to android 12 and after restarting to install the software it became laggy. I tried going to settings to reset the device but it froze halfway there. Since i couldnt do anything or no command from the remote worked, i decided to disconnect it from the power supply and then turn it back on. Now it is stuck on the google logo screen and trying to reset it using the reset button on the CCWGTV isn't working.

[justus]

I have exactly the same issue. The hard reset button is not working. But I didn't update it.

[Jeran]

Hey there KayG16,

I'm really sorry to hear that your Chromecast with Google TV is acting up! This issue sounds like it's been quite the headache for you, so I'd be happy to help you look into this. Would you tell me what the LED light is doing on your Chromecast dongle? If the device is throwing an error, it can appear here. Afterwards, we can do the relevant troubleshooting.

I look forward to your response, and if you have any other questions or concerns for me, please let me know!

Best regards,
Jeran

[justus]

Thanks for the answer, Jeran. The LED light turns on (white color) but, when I press the reset button on the dongle for the hard reset, it doesn't respond ( doesn't change the color to yellow) even after a minute of continuous pressing of the button. It means I can't hard reset the device in any form: software hard reset imposible due to freezing of the system on the google logo, and the manual hard reset as written above..

[Jeran]

Hey there justus,

That's no good to hear. In this case, we'll need to have you speak with Chromecast Support. Would you be able to fill out this form to have them reach out to you?

Best regards,

Jeran

[KayG16]

Hi Jeran,

Thanks for the reply. No, nothing happpens. just like Justus the color stays white, with the screen displaying the google logo. 

[Jeran]

Hey there justus,

Of course! Just like with Justus, we'll need to have you speak with Chromecast Support as well. Would you be able to fill out this form to have them reach out to you via e-mail?

Best regards,

Jeran

[Azarco]

Hey folks,

justus, we got your form — we'd suggest keeping track of your inbox as our team will be emailing you soon for more details.

KayG16, let us know once you had the chance to fill out the form above.

Thanks,

Alex

[Azarco]

Hello KayG16,

Have you had the chance to fill out the form? Let us know by updating this thread and the Community will be happy to lend a hand.

Best,

Alex

[justus]

Well, I filled the form a while ago and I am still waiting for your help...

[Azarco]

Hey justus,

Yikes! I'll go ahead and check this with our team so that we can follow-up with your case. We appreciate your patience.

Thanks,
Alex

[KayG16]

Hi Alex,

i have filled the form and looking forward to the feedback.

Thanks.

[JenniferV]

Hello there,

KayG16, we got your form — thanks for filling it out. Our team will reach out to you via email anytime soon so, please keep your lines open.

justus, our team reached out to you via email. Please check your inbox and provide the needed information so we can further assist you.

Also, please continue the conversation there as this thread will be locked after 24 hours.

Thanks for the help here, Jeran and Alex!

Best,

Jennifer