Chromecast displays black screen, but audio is working

[tintin83]

Hello, 

I have tried everything that is on the internet (plugging off TV, plugging off chromecast, plugging off TV for 30 mins, factory reset the chrome cast) - but it's still showing black screen and audio is working fine when casting. 

Please help. 

Thank you. 

[David_K]

Does is still do that if you try a different HDMI port? What about a different TV or monitor to test?

[JenniferV]

Hey there,

Thanks for the help here, davidking.

tintin83, how's it going? Have you tried the steps asked by our Product Expert? Still need help?

Regards,

Jennifer

[tintin83]

Still the same. Have changed hdmi 1 hdmi2 few times, nothing comes up. 

Even bought hdmi extender, still didn't work out. 

[tintin83]

Yes i still need help, am starting to get frustrated here.

[Azarco]

Hello tintin83,

We understand you feel. Could you try disconnecting and reconnecting the casting device from the Wi-Fi network? Also, doing a sequential reboot might help too. Reboot your casting device, Chromecast and router for a minute or two. 

Keep us posted.

Thanks,

Alex

[tintin83]

All done. Multiple times. Sometimes it comes back but then it's gone again. 

[Muddi]

Hey tintin83,

Chiming in, could you try connecting your Chromecast device to a different TV to see if you have the same issue. This will help us to further isolate the issue.

Keep us posted.

Cheers,

Muddi

[tintin83]

I can't connect to a different tv as this screen is the only one i've got. 

If this helps - i just moved into a new place, the tv at my new place is a lot better than the previous one (a lot newer model). But at the old place, I never had an issue with my chrome cast. Only when i moved to this new place i started getting this problem. 

[Muddi]

Hey titin83,

We appreciate your efforts. We'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done. Also, please tell us the make and model of your TV and router.

Cheers,

Muddi

[Jeran]

Thank you for helping out on this thread, everyone!

Hey there tintin83,

I'm just checking up on this thread, did you have a chance to fill out the form that Muddi provided?

Best regards,
Jeran

[JenniferV]

Hello tintin83,

It's us again. We haven't received your form — were you able to fill it out? Still need help?

Thanks for lending a hand here, davidking, Alex, Muddi and Jeran.

Best,

Jennifer

[JenniferV]

Hi tintin83,

Just checking in to make sure that you've seen our response. Please let us know if you still need help or if you have other questions or concerns as we will be locking this in 24 hours. Feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer