Chromecast with google tv stucked

[Trindade]

My device is stuck on the G logo, I have tried factory reset but not work

[JenniferV]

Hello Trindade,

Thanks for reaching out and for being a step ahead of us. To cover all the bases, could you try to plug in your device on a different HDMI port on your TV and reboot your Wi-Fi router? Plugging it on a different TV screen if one is available, then resetting it again might also help.

Let me know how it goes.

Regards,

Jennifer

[Trindade]

Hi

I have already tried all these procedures but none worked.

[JenniferV]

Hey Trindade,

Yikes! We'd like to take a deeper look into this — could you fill out this form and let me know once you're done?

Thanks,

Jennifer

[JenniferV]

Hi there,

We received your form and thanks for filling it out. Our team will reach out to you via email anytime soon so keep an eye on your inbox.

Also, please be advised that this thread will be locked after 24 hours.

Thanks,

Jennifer