05-09-2022 04:25 AM
I can't connect to my chrome cast. I took my chrome cast to a different home with wifi. I have tried the setup on the google home app, but it won't accept the country im in. I have tried to unplug the chrome, but it won't connect. On the TV it says its trying to connect to the "old" wifi.
05-09-2022 07:03 AM
Wow ..same problem here.
After I switch my internet provider...only 1 detected out of 3..and random device also...sometime only Chromecast A detected, othere time only Chromecast C, etc.
If I switch to my old internet provider using its own router...all 3 device shown and work normally.
05-31-2022 09:22 AM
Hey there Camilia,
I apologize about the late response on this, thank you for being patient! Were you able to fix that connection issue? If not, I'd be happy to help out, as I know these kinds of problems can get complicated. Let me just ask you some questions about what's happening:
For now, I would recommend that you factory reset your Chromecast device, then attempt to set it up again. If you are still having issues connecting to the new Wi-Fi after that, please give these steps a try.
I look forward to your response, and if you have any other questions or concerns for me, please let me know!
Best regards,
Jeran
06-06-2022 01:32 PM
Hey there,
Did you have any more questions or need any additional help?
Thank you,
Jeran
06-06-2022 08:41 PM
Mine is solved now.
Found out my router has more than 1 channel and 2 of them active at the same time.
1 channel for 2,4 Ghz Freq and the other channel for 5 GHz Freq.
I turn of the 5 GHz one and everything works normal.
06-07-2022 08:51 AM
Hey there Aree,
Thank you for letting us know what fixed it for you! I'll leave the thread open for a few more days to see if we hear back from Camilia, or if anyone had any more questions or concerns that need addressing.
Best regards,
Jeran
06-13-2022 09:01 AM
Hey there,
Did you have any more questions or need any additional help?
Thank you,
Jeran
06-14-2022 09:31 AM
Hey Camilia,
Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.
Just checking up,
Jeran