Chromecast

[Jillleah]

Hi I recently switched from Shaw to Telus and had to reset my wifi etc now I can’t connect to my chrome cast 

[Dbpactman]

I’m having a similar problem. I updated my router and have a new wifi address and can’t get my chrome cast to stop telling me it can’t connect to the old wifi and when I try to follow instructions to reset the Chromecast with the new wifi, I’m not able to. Any ideas for me? Thanks

[Jeran]

Hey there,

I apologize about the late response, thank you for being patient! Were you able to fix that connection issue? If not, I'd be happy to help out, as I know networking problems can get confusing. If you haven't tried already,  I would recommend that you factory reset the Chromecast to forget the old network. You also marked that you have a 1st generation Chromecast, so make sure that your Wi-Fi network is a 2.4GHz band, as those older models cannot connect to a 5Ghz band.

I look forward to your response, and if you have any other questions or concerns for me, please let me know!

Best regards,
Jeran
 

[JenniferV]

Hi folks,

Thanks for the help, Jeran.

Jillleah and Dbpactman, how did the steps go? Were you able to connect your Chromecast to your new network?

Thanks,

Jennifer

[JenniferV]

Hi Jillleah and Dbpactman,

Just checking in to make sure that you've seen our response. Please let us know if you have other questions or concerns as we will be locking this in 24 hours if we won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer