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ChromecastHD unknown sources

Hanad
Community Member

There is no security $ restrictions options on the menu. How do you enable install from unknown sources for my device 

1 Recommended Answer

Mlabrador
Community Specialist
Community Specialist

Hi all, 

 

Thanks for posting and apologies for the late reply. I know how it feels when something isn’t working the way it should, this is related to a similar trending issue. Our team is aware of this and is already looking into it. Also, ensure that "Developer Mode" is enabled before submitting feedback. You can send us a feedback by saying "Hey Google send feedback CCT3 Unknown sources for HD unavailable" and "Hey Google send feedback CCT3 Unknown sources for 4K unavailable".  Here's how: https://goo.gle/2NvQG6R

 

@JillG, thanks for the help! 

 

 

Best, 

Nikki 

View Recommended Answer in original post

77 REPLIES 77

JillG
Diamond Product Expert
Diamond Product Expert

Hi @Hanad 

You should be able to find that option in Settings>Privacy.

Jill

Hanad
Community Member

C3682CF5-09A9-45CE-9F7F-D7469E13CDC4.jpeg

It’s not under there 

JillG
Diamond Product Expert
Diamond Product Expert

Settings>Privacy>Security and Restrictions

Not seeing it there? Where are you located? 

Which Chromecast device are you using?

Hanad
Community Member

London, United Kingdom. 

It’s not here I can only see  security 

JillG
Diamond Product Expert
Diamond Product Expert

Our other Community Expert @Cathal_S suggested that you may need to turn on developer mode first.

Settings/About and then click on (Android TV OS build) seven times.

Hanad
Community Member

I have done that already developer mode is on 

JillG
Diamond Product Expert
Diamond Product Expert

Sorry, I asked which CC you had but you already posted it is the new HD model.

I am going to research the new Chromecast and the option to add the unknown devices. It may be a limitation for that model. 

Edit: Also escalated to our Community Specialists. They may have documentation related to this. 

Thanks for all that info/picture and patience!

 

benjjj
Community Member

Same issue here, in the US, on a brand new 4k

ZerchJaa
Community Member

Same here in Mexico on a new 4k model

JillG
Diamond Product Expert
Diamond Product Expert

Have you tried to install anything yet? If you've got dev mode enabled you may be prompted somewhere else in the process to allow.

Hanad
Community Member

I have tried all the tricks, downloaded something to install no prompt comes up it fails 

JillG
Diamond Product Expert
Diamond Product Expert

Just a quick update. I raised this as an escalation to our Community Specialists from Nest. There should be no changes in the settings of the new Chromecast (HD). They suggest to reboot the device and try to plug it in on a different HDMI port on the TV. If the issue persists, please factory reset the device.

Please let us know how this goes so I can forward your results over to them again.

Jill

tommyt
Community Member

Hi All,

Jumping in. I have the same problem. I performed a factory reset and the "unknown apps" option appeared in Privacy section but has disappeared minutes later, after installing other apps (SEND FILES TO TV and FILE MANAGER) from the PlayStore.

I have the 4K and HD version and I have managed to sideload on the 4K version. Just looking to replicate on the HD version. 

gavinc
Community Member

Concur, just happened to me after factory reset. No longer have that option. Odd. Poor.

flymike
Community Member

I tried both Factory Reset, and also changed HDMI port. It made no difference. 

Chromecast HD in Developer Mode, Settings->Security does not reveal the Unknown Apps option, so apps cannot be sideloaded.

Looking at this thread, it's clear that more than one (Chromecast HD) device is affected, and the ability to sideload with Chromecast HD was not regression tested. I'm therefore returning the device.

I bought it to replace my Chromecast 4k which failed after a year, and I didn't really need 4k.

Based on this experience, I think I'll look at other vendors to replace the defective 4k.

Jeran
Community Specialist
Community Specialist

Hey there Hanad,

I'm just checking up on this thread, did you have any more questions or need any additional help? 

Thank you for helping out on this thread, Jill!

Best regards,
Jeran
 

flymike
Community Member

Trying to sideload .apk file with FileCommander.  Developer Options IS enabled. I go to Apps->Security, but "Install from Unknown Sources" is missing. It's not grayed out - it's missing - so I can't enable it. There are only 2 opts there, related to scanning of apps.

If I open the .apk in FileCommander, then the file contents of the .apk archive are displayed.  There is no Install option.

I am following instructions which, I suspect, are for Chromecast 4k. Has the method changed with Chromecast HD?

Hanad
Community Member

Yes, having the same issue once factory reset, you can find security and restrictions and unknown sources as soon as you install an app those settings disappear 

Mlabrador
Community Specialist
Community Specialist

Hi all, 

 

Thanks for posting and apologies for the late reply. I know how it feels when something isn’t working the way it should, this is related to a similar trending issue. Our team is aware of this and is already looking into it. Also, ensure that "Developer Mode" is enabled before submitting feedback. You can send us a feedback by saying "Hey Google send feedback CCT3 Unknown sources for HD unavailable" and "Hey Google send feedback CCT3 Unknown sources for 4K unavailable".  Here's how: https://goo.gle/2NvQG6R

 

@JillG, thanks for the help! 

 

 

Best, 

Nikki 

ramjet
Community Member

i wondering, as a workaround, if you can use the android debugging bridge to sideload apps as you can on the firestick?  https://www.aftvnews.com/sideload-adb-windows/

Anonymous
Not applicable

This issue is not resolved

this isn't a fix, just sending info to Google is not a fix for this problem

Anonymous
Not applicable

Happy to hear it worked for you. I just returned mine and got a fire stick. For me it was the SMART move to a fire TUBE. NEXT time maybe Google will get SMART and youTUBE will NEXT step up their game

This issues is still not resolved..

ramjet
Community Member

Having the same issue.  I notice this thread is marked as solved but it definitely isn't solved.   After doing a factory reset, Privacy and Security is there and i can choose unknown sources.  As soon as I install an app, the menu changes and I just see privacy and unknown sources is gone.   

JillG
Diamond Product Expert
Diamond Product Expert

@ramjet ,

I agree with this not being solved. I'll see if we can get some more info on this via the escalation.

Austinq
Community Member

Hey any update on being able to access the restrictions option menu?

teddy00bear
Community Member

Mine is greyed out…..help

I factory reset my device, now it is missing. Any update on this issue?

Silica
Community Member

Have the same issue after updating to Android 12. 😓

tommyt
Community Member

Hi Silica,

Is this on the new Chromecast HD (1080p) version or on the original 4k device?

Silica
Community Member

Hi Tommy,

It’s the 4k device.

JillG
Diamond Product Expert
Diamond Product Expert

Yup. Me too. Updated last night to 12.

We have this escalated and the team is aware and looking into it. 

mz1362
Community Member

This issue is definitely not resolved and I have same problem. @JillG, why have you marked it as resolved? rebooting and factory reset does not resolve the issue. At least dont mark it as resolved.

Once any program is installed, the "security and restriction" option changes to "security" and there is no way to enable "Unknown Resources" even if the developer mode is enabled.

And it is on Chromecast TV HD version.

Any update on it?

JillG
Diamond Product Expert
Diamond Product Expert

It isn't resolved for sure and not sure why it is marked as such.

We have an ongoing escalation and the support team is still investigating. 

(oh and I posted this earlier but when I updated my older Chromecast to android 12 I also lost the option for installing from unknown sources. Definitely being looked into with the escalation)

 

 

jamesw71
Community Member

sorry but it resolved it for me, but the real fix in my case was not using the automatic setup and doing manual setup instead.  For some reason their automatic setup is not recognizing settings correctly and that is why the errors keep piling up.  I have done this on multiple devices since then and it works.

Anonymous
Not applicable

Happy to hear it worked for you. I just returned mine and got a fire stick. For me it was the SMART move to a fire TUBE. NEXT time maybe Google will get SMART and youTUBE will NEXT step up their game

How do you do a manual setup?

Telliman
Community Member

Same updated to Andriod 12 same as everyone else only have 2 option and none are for installing unknown
How is this not fixed yet??? Chrome 4k