Chromecastissues

[Welshrogue]

Can't connect WiFi to Chromecast in bedroom anymore. Just stopped working. The one in my front room still works. Rebooted, unplugged, everything. There's just a lock symbol on my WiFi symbol in settings and just says can't connect. Had them both 3 years, do they ever just stop working ? 

[JenniferV]

Hello Welshrogue,

Thanks for reaching out. Let's check this further.

A few questions: when did the issue start? What type of Chromecast device do you have? Are there any changes in your Wi-Fi router settings?

Give these steps a try:

1. Try to unplug one of your working Chromecast devices and plug in the one that you're having an issue with.
2. Reboot your Wi-Fi router.
3. Swap the location of your Chromecast.
4. Factory reset your Chromecast. 

Let me know how it goes.

Thanks,

Jennifer

[JenniferV]

Hey there,

How's it going? Did those steps help?

Regards,

Jennifer

[JenniferV]

Hi Welshrogue,

Just checking in to make sure that you've seen my response. Please let me know if you still need help or if you have other questions or concerns as I will be locking this in 24 hours. Feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer