07-15-2022 07:36 AM
07-19-2022 10:11 AM
Hey Anon2,
Thanks for reaching out — let me help you with this.
Give these steps a try:
Make sure the customer's mobile device is connected to the same Wi-Fi or linked to the same account as the speaker or display.
Best,
Alex
07-22-2022 10:25 AM
Hey Anon2,
I wanted to check in and see if you managed to see Alex's post. Please let me know if you have any questions from here. I would be happy to assist, and ensure you are good to go.
Best regards,
Jake
07-23-2022 12:53 PM
Hey Anon2,
One quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need assistance, feel free to start a new thread in the community and we’ll be happy to help.
Cheers,
Alex