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Connection problem during setup

Rossjg89
Community Member

When trying to setup my chromecast, the google home app is unable to communicate with the chromecast device at the stage of connecting to wifi. I get an error saying "Connection problem during setup: could not communicate with your Chromecast". This appears after already connecting with the device via the unique 4 character code

1 ACCEPTED SOLUTION

kwithaquestion
Community Member

I think I actually got it figured out. First I took the device out of the HDMI port. I did a reset on the Chromecast by pushing the little button next to the orange light and holding it for 20 to 25 seconds. Then I plugged it into the TV again and after that it finished the connecting process.

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5 REPLIES 5

kwithaquestion
Community Member

I don't have a solution but I am experiencing the exact same problem. Looking to find out what to do as well.

kwithaquestion
Community Member

I think I actually got it figured out. First I took the device out of the HDMI port. I did a reset on the Chromecast by pushing the little button next to the orange light and holding it for 20 to 25 seconds. Then I plugged it into the TV again and after that it finished the connecting process.

Jeran
Community Specialist
Community Specialist

Hey there,

Did you have any more questions or need any additional help?

Thank you,
Jeran
 

Jeran
Community Specialist
Community Specialist

Hey there,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran
 

Jeran
Community Specialist
Community Specialist

Hey there!

We haven't heard back from Rossjg89, and it's been a few days, so I'm locking the thread. As always, feel free to make a new thread if you have any more questions or concerns.

Thank you for your help, kwithaquestion!

Best regards,
Jeran