I tried having a Google agent to call me to troubleshoot an issue with my chromecast. Each time it said that someone has rung my phone number but I did not receive the call. Is there a simple and straightforward way to contact Google for support?
Don't thank Kilt. He's part of the problem. Hes providing a solution to one its obvious Steph has already tried. Google purposely sends you through the Rings of Hell to speak with them so that youll have no choice but to exhaust all online (non)solutions first before you (gasp) have the gaul to encroach on their time.
We hear you and we appreciate you sharing your thoughts about us — rest assured that we'll learn from this to deliver a better process and experience in the future.
Also, we want to make this right for you. Do you happen to have a case ID of interaction from our support team? If so, could you please provide it so I can have it reviewed? What Google Nest device do you have? Could you share a detailed information on your issue with your device?
I have a Google Nest thermostat. I changed the home modem, can't get it to connect to the new WIFI. I've tried to delete device ( I have two thermostats) and set up device, after scanning the QR code on the back of the thermostat, I choose "thermostat already installed" and it will not connect. When I go to 'network" on the settings of the thermostat itself, I get this "Disconnected g.co/nest/m22" There are two selections, "Nest Server" and "Back" neither render anything. It will not recognize the new modem router.
Wbloethe, I'm sorry to hear about your experience. Could you tell us more about your issue so we can further assist you? Do you have a Chromecast device?
dugnvent, it looks like your concern is about your Nest Thermostat. We recommend that you create a new thread and post your concern in the Nest Thermostat Community forum — our Community Specialist for Nest Thermostat can further assist you.
Could you tell us more about your concern so we can further assist you? Do you have a Chromecast device? If yes, what type of Chromecast device do you have?
On the other hand, if you still wish to speak to our support team, you may use this link to get a live representative.
I'm assuming Steph is addressing the PHONE issue, as in, CAN I PLEASE SPEAK WITH A LIVE PERSON! Communicating via text, CHAT, or email can exacerbate the problem, because compared to a phone conversation, it's arduous, hair-pulling slow, and fraught with a land-mined-filled opportunity of miscommunication (to wit: "Period!? Simply inserting a dot between 2 words will delineate one thought from the next, thus avoiding the ultimate tragic consequences of my miscommunication, all because i narcissistically live in a world where EVERYBODY should know what i meant to say!? There exists such a thing!?").
Google goes through great lengths to avoid personal contact with users, because they can, because there's insufficient competition, because they've weaseled so thoroughly into our personal lives with such efficiency and purpose that it's impossible to extricate oneself from their grip. They're like the tobacco industry: they , see us only as money widgets, ignore the dangers of their product, then blame us for its ills by proclaiming, "we're just giving the consumer what they want".
I--as with Step, I'm assuming--completed an online form to have them call me. (Because, SURPRISE, the link to call them did not work. Why not display a number to dial for such situations?) But i waited all night for a call. Phone never rang. Nothing.
Later i discoved several phone mssgs from google (one for each time i repeatedly completed the form, mistakenly believing i had made an error on each prior attempt), informing me that they tried to contact me but I failed to respond. They suggested I resolve my problem via online methods.
WTF!? BEYOND THE HUBRIS OF REDIRECTING ME BACK TO THEIR ONLINE (NON)SOLUTION, THEY DIDN'T EVEN LEAVE A RETURN NUMBER FOR ME TO CALL. MORE IMPORTANTLY, AND WHAT'S REALLY SCARY, IS HOW'D THEY GET THEIR CALLS TO BYPASS MY PHONE'S RINGER AND GO STRAIGHT TO VOICEMAIL? Now, I'd be crazy to think that a caller, ANY CALLER, could disable my phone's ringer, much less without my permission, right!? I have an Android phone. A GOOGLE Android phone.