Content No Long Available when casting from FB

[AnnHudson21]

We've been trying to cast videos from the Facebook App to our ChromeCast, but we get an error message that reads: This content is no longer available. The content you requested cannot be displayed right now. It may be temporarily unavailable, the link you clicked on may have expired, or you may not have permission to view this page.

It's been this way for the last 24 hours. The Facebook video is live, so it isn't expired, and it will play on our phones fine. We can cast videos from other apps (like YouTube) without a problem. We've updated our phones and the ChromeCast.

Has anyone else experienced this issue? How can I fix it?  

[thesmiteroftim]

Same! Been doing this for about 6 months no problem, today it doesn't work!

[Kimy]

Hi folks,

Thanks for reaching out — let’s see what’s going on. Could you try to see if this message will show for non-live contents/videos? Using another phone would help isolate this. Also, you can try to do a factory reset and see if that makes any difference.

Let me know how it goes.

Thanks,

Kimy

[Kimy]

Hi there,

I'm just checking in to make sure that you saw my responses. Please let us know if you still need our help, as we would be happy to answer any questions you may have.

Regards,

Kimy

[thesmiteroftim]

Thanks Kimy. The issue was resolved for me by the next day. Thanks.

[Jeran]

Thank you for helping out on this thread, Kimy!

Hey there thesmiteroftim,

I'm just checking up on this thread, and I'm glad to see that you've found a solution! Just out of curiosity, what troubleshooting steps did you follow to resolve this?

Best regards,
Jeran

[thesmiteroftim]

I didn't do anything. The day I posted this I could cast FB videos from my PC to the chromecast but not from my phone. That was the only day this was a problem. The next time I tried  (perhaps the next day?) It worked again. Sorry I can't help.

[Jeran]

Hello thesmiteroftim,
 

No problem at all! Thank you for letting us know, and I'm glad to hear that everything is working properly now.

Best regards,
Jeran

[Jeran]

Hey there AnnHudson21,

Were you able to follow Kimy's troubleshooting steps to help with this casting problem?

Thank you,
Jeran

[Jeran]

Hey there AnnHudson21,

I'm just checking up on this thread again, do you have any more questions or need any additional help? 

Best regards,
Jeran

[Kimy]

Hi AnnHudson21,

We haven’t heard back from you, so I'll be locking this thread in 24 hours. Feel free to create a new one if you have other concerns in the future.

Thanks,

Kimy