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Crave won't Chromecast

AnotherBob
Community Member

I have crave Canada and Chromecast on my android phone.

At first last fall it worked. I could watch Crave on my older 43" Sony flatscreen t.v.

Then, out if the blue, it started crashing after watching any show. After the crash Crave woukd go to the next episode, or just show the Crave logo. I tried dozens and dozens of times to reboot, realizing that it crashed in 15 second multiples, i.e. runtime 0:15, 2:45, 3:15, 8:00. No rhyme or reason.

I communicated with Crave/Bell and tried over a dozen fixes through 7 Crave upgrades. Still pfffffft. Can only watch Crave on my cell: will NOT properly work with Chromecast (Gen 3).

WTH? Whomever at fault here? Google/Chromecast or Crave /Bell?

My Chromecast works broadcasting to my t.v. (using Google Home app) Netflix, CBC Gem, Prime, YouTube and Disney. I have all these.

Who is responsible? Crave insists that it's a Google problem and Google industry that's its a Crave/Bell problem.

Any advice from anyone? Other than a law suit or report to the Fed gov't?

3 REPLIES 3

Jeran
Community Specialist
Community Specialist

Hey there AnotherBob,

I apologize about the late response, thank you for being patient! Were you able to fix that casting issue? If not, I'd be happy to help out, as it sounds like it's been an annoying process for you. Let me just ask you some questions about what's happening:

 

  • When did this issue start happening?
  • Is Crave the only app experiencing this issue?
  • What is the firmware version of your Chromecast?
  • Is your Google Home app up-to-date?
  • Are you able to cast from any other device, such as a computer or tablet?
  • What troubleshooting steps have you already tried?

I look forward to your response, and if you have any other questions or concerns for me, please let me know!

Best regards,
Jeran
 

Jeran
Community Specialist
Community Specialist

Hey there,

Did you have any more questions or need any additional help? 

Thank you,
Jeran
 

Jeran
Community Specialist
Community Specialist

Hey there,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran