Cromecast fail to link

[conormc672]

I have had my chromecast gen 1 for some time and now use it on a projector and it worked for months with the projector. Recently i tried to use it and the welcome screen came up, no big deal just need to reconnect it. When i try reconnecting it to wifi through the google home app when it says 'looking for devices' it cannot find it. I have already tried all the basic things (plugging it out and back in, making sure it plugged in right, putting my phone closer, factory resetting the chromecast) nothing working.

[Jeran]

Hey there conormc672,

I'm sorry for the late response on this thread, thank you for your patience! Were you able to get your Chromecast connected? If not, I'd be happy to help you out, since these issues can be tricky to deal with. The first thing I would check is the LED light on the Chromecast itself. If the Chromecast is experiencing any kind of error, it can show up here. Let me know what the LED light is doing, and I can provide some more steps.

I look forward to your response, and if you have any other questions or concerns for me, please let me know!

Best regards,
Jeran

[Jeran]

Hey there conormc672,

Do you have any more questions or need any additional help? 

Thank you,
Jeran
 

[Jeran]

Hey conormc672,

Do you have any more questions that we can address? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran
 

[conormc672]

Yeah I’m so sorry I only figured out how to access this page now, my chromecast’s LED lights turn on 

[Jeran]

Hiya conormc672,

No problem at all! Are you able to check this article and let me know what the LED light's color and status is? That way, we can narrow down the troubleshooting a bit.

Best regards,

Jeran

[conormc672]

The LED light is red when switched on

[Jeran]

Hey there conormc672,

If the LED light is solid red, there may be an error with your device. Unplug your Chromecast from the power source, wait about one minute, and then plug it back in. If that doesn’t resolve the issue, perform a factory reset.

Please let me know how that goes!

Best regards,

Jeran

[Jeran]

Hey there conormc672,

I'm checking up on this thread again, do you need more additional help?

Best regards,
Jeran

[Azarco]

Hello conormc672,

We haven’t heard any updates from you. I’ll go ahead and lock this thread in 24 hours. If you still need assistance, feel free to start a new thread in the Community and we’ll be happy to help.

Thanks,

Alex