cancel
Showing results for 
Search instead for 
Did you mean: 

Cromecast fails update and shows no screen

tjbhobbys
Community Member

Hello guys, 

I have a problem with my Cromecast. Certainly its updating since 2 - 3 days, no image is showing up, a completze restart has been done. The LEDs are on, the whole time. 

What can I do? 

Thanks for your time and advice,

TJBHobbys


sorry in advance for my bad english

3 REPLIES 3

Jeran
Community Specialist
Community Specialist

Hey there tjbhobbys,

I apologize about the late response, thank you for being patient! Were you able to fix that Chromecast issue? If not, I'd be happy to help out, since these can be tricky to troubleshoot on your own. Just to double-check, what color is the LED light on the Chromecast device? Depending on the color and the state of the LED light, it could point to a few different solutions.


I look forward to your response, and if you have any other questions or concerns for me, please let me know!

Best regards,
Jeran

Juni
Community Specialist
Community Specialist

Hi there,

 

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.
 

Thanks,

Juni

Juni
Community Specialist
Community Specialist

Hi tjbhobbys, 

 

We haven’t heard back from you, I'll be locking this thread in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.
 

Cheers,

Juni