My device is setup. Both my phone and chromecast are on the same wifi network, but I keep getting this error message on my Google Home App. When I go into the HDMI port to display on my TV, it shows the device displaying images on the TV…
This has been the issue from the start.
The light on the device is white.
Thanks for reaching out and sorry to hear that you're having a connectivity issue with your Chromecast. Let's sort this out.
A few questions: How far is your Chromecast from the Wi-Fi router? Are there any changes to your Wi-Fi network? Do you have a dual band router?
Give these steps a try:
Let me know how it goes.
All goes well and everything is connected to the same wifi. When it gets to the tutorial of how to cast, it’s asking for a 4 digit code, but it doesn’t display this anywhere and there is nothing in the app that shows me the code either?
Thanks for getting back to us. It looks like it's asking for the 4 digit guest mode pin. Could you please check if the guest mode setting is turned on? See the steps below:
After you turn it off, reboot your mobile phone and make sure it is connected to the same Wi-Fi network as your Chromecast then try again.
Hey Jennifer, I’ve completed those steps, but when I try to click on Linked Accounts, it’s telling me that the settings aren’t available and that I need to check my WiFi connection. But both my phone and the Chromecast are still connected to the same WiFi, because that’s the only wifi I have
Thanks for the update. Could you please try to forget the network on your phone and reconnect it? Also, if you have mobile data and it's turned on, please turn it off to make sure that your Chromecast will only connect to your home Wi-Fi network. If the same issue persists, please try to reset your Chromecast again and set it up using the same network as your phone
Keep me posted.
I’m really sorry, but it’s still not working. I’ve restarted everything again from scratch. Kept my mobile data off and reconnected to the wifi. Factory reset the chromecast. Reset the wifi. Guest mode is off.
I’m so sorry, but is there something else I should be doing or trying?
Oh no! Could we try to use your mobile hotspot and set up your Chromecast? This is to isolate the issue if it's with the Wi-Fi network or with the Chromecast device.
To use your mobile hotspot, you should have two devices (one as a setup device and the other with the hotspot as a router). This is because most devices won’t allow both Wi-Fi and mobile hotspots to work at the same time. Also, make sure Bluetooth is turned on to discover the device during setup.
If it still doesn't work, please fill out this form so we can take a deeper look into this.