Disney + and prime not loading

[Julie1959]

Hi purchased a chrome cast last week, I can't get disney+ or prime to load, I get the message something went wrong please try again. If you continue to have issues please contact subscription for support. I have done this for both apps, both disney and prime where not able to help as they said that there were no issues on their end. I have uninstall both apps reinstalled, did a factory reset, changed ports. I'm able to get to my home page on both apps but can not get anything to play, Chrome cast works with all my other apps.

[Kimy]

Hi Julie1959,

Thanks for posting and for being a step ahead of us. It seems that the issue is isolated to those 2 apps only. Check for updates since the recent patch included fixes for recent bugs encountered. Then ensure that affected apps are updated as well. Let me know how it goes.

Thanks,

Kimy

[Kimy]

Hi there,

I'm just checking in to make sure that you saw our responses. Please let us know if you still need our help, as we would be happy to answer any questions you may have.

Regards,
Kimy

[Kimy]

Hello there,

We haven’t heard back from you, so I'll be locking this thread in 24 hours. Feel free to create a new one if you have other concerns in the future.

Best,
Kimy