Hi purchased a chrome cast last week, I can't get disney+ or prime to load, I get the message something went wrong please try again. If you continue to have issues please contact subscription for support. I have done this for both apps, both disney and prime where not able to help as they said that there were no issues on their end. I have uninstall both apps reinstalled, did a factory reset, changed ports. I'm able to get to my home page on both apps but can not get anything to play, Chrome cast works with all my other apps.