Hi, I've seen a few similar questions to this in closed threads but none of the posted answers have helped me. I have recently set up a Google TV chromecast dongle on my dad's TV (Hisense Roku Android). I have one on my own TV so am pretty familiar with it's workings, however my dad also uses a Bose speaker for sound (S1 Pro).
He previously had the speaker plugged in via the aux port, however when I set up the Chromecast it wasn't registering so I set it up via Bluetooth instead.
Everything worked fine for a few days, I played a movie on Disney+ and all worked well. Now suddenly Disney+ will only play sound through the inbuilt TV speakers and is silent when the Bose speaker is on and connected.
Troubleshooting I've tried:
- all other apps work fine
- it's not specific to any movie/show—I've tried a few, including ones that worked previously
- I've checked for updates on the chromecast system and the Disney+ app
- I've unplugged and replugged the Chromecast dongle
- I've tried it with surround sound on and off
- I've cleared the cache
- I've uninstalled and reinstalled the Disney+ app
- I've disconnected and re-paired the speaker
If anyone can provide further suggestions I'd be very grateful. Thanks for your help.
