03-02-2022 01:58 AM
So I have a chromecast with Google TV that we use with ethernet connection. The disney+ app will not load, just comes up with an error code. I can however, cast disney+ from my browser on laptop to chromecast and it will continue to stream fine, even once the browser is closed. This is using the same network that the chromecast is connected to. Have reset chromecast a bunch of times and uninstalled and reinstalled disney+ to no avail. Is this an issue with the internet or the chromecast?
03-08-2022 11:47 AM
Thanks for posting. I'd like to know more about what's happening so we can sort this thing out.
A few questions — is this only happening with Disney+? What error code are you getting, and are there any messages showing aside from the code? Could you please check the storage if there's still enough space? Sometimes when there's not enough space, you may encounter an error when playing a video. Also, if the issue is only happening with Disney+, please reach out to the app developer for additional help.
03-08-2022 01:16 PM
There was 777mb free, I have deleted apps so now 1.4gb free. The same message is still displaying "we're sorry, we're having trouble connecting you to the service. Please check to see that you are still connected to the internet, and try again (error code 42). Yes, it is only the disney app that will not work. Thanks.
03-12-2022 03:05 PM
How's it going? Still need help?
03-12-2022 03:10 PM
I am yet to reach out to disney+ for help. Hopefully they can resolve the issue. Will keep you posted. Thanks!
03-19-2022 05:51 PM
It's me again — were able to get in touch with the app manufacturer? Do you still need help?
03-22-2022 06:00 PM
How's it going? Feel free to reply to this thread if you have other questions and concerns.
03-08-2022 04:58 PM
Thanks for getting back to us. If the issue is isolated with Disney+, I'd suggest you reach out to the app developer so they can further check this in their end.
03-12-2022 03:16 PM
Got it — I'll leave the thread open for as long as you need.
03-28-2022 08:18 AM
Did you have any more questions or need any additional help?
03-31-2022 08:21 AM
Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.
Just checking up,
03-31-2022 12:09 PM
The issue still hasn't been resolved, I contacted disney+ and none of their troubleshooting worked. It seems to be an issue with using ethernet or our internet provider as when I connect the chromecast to mobile data, it streams disney+ no trouble. Disney+ have passed the info on to their respective team to be resolved, so at this point I think it's a disney issue not a google issue. Thanks for your help.
04-04-2022 04:58 PM
I'm sorry for the late response, but thanks for the update. Since the issue has been isolated, do you have other questions and concerns with your Chromecast device?
04-04-2022 07:41 PM
No other issues. Thanks.
04-05-2022 08:31 AM
Since there isn't much more we can do here, and Disney+ is working on the case, I';ll go ahead and lock the thread. Feel free to make a new thread if you have any more questions or concerns.
Thank you for your help on this, Jennifer!