Disney plus will not play any video when bluetooth headphones connected

[Omeroz]

I can't for some reason play any video on disney plus app and comes with the something went wrong error, the moment I disconnect the Bluetooth headphones I can watch what ever I want, this issue does not happen on the LG TV disney app, and it never happend on my other chromecast, only this new CCWGTV I bought brand new, is there any setting I can change to make this work?

[JenniferV]

Hello Omeroz,

Thanks for reaching out. Let's sort this out.

A few questions: is this only happening when watching on the Disney+ app or across all apps? How far are you from your Chromecast when using your Bluetooth headphones? Please make sure there are no other Bluetooth devices that are turned on when using your Bluetooth headphones. Clearing the cache and data of the Disney+app then reinstalling it might help. 

If the issue persists, reboot and reset your Chromecast with Google TV. 

Thanks,

Jennifer

[Omeroz]

Hi thanks for the reply, it is only on disney plus and I figured out why.

Disney plus on chromecast google tv can not play any dolby digital or dolby atmos through bluetooth headset, had to turn all surround off to watch videos, another test I done to come to this conclusion is connecting to my Bluetooth headphones while the TV is playing the video with dolby atmos through soundbard which is hdmi connected, it immediately gives me the sorry page when the headset connects, needs fixing no doubt about it and I don't think it is the hardware at all

[JenniferV]

Hi there,

Thanks for getting back to us and for sharing your findings with the devices. I'd suggest you send feedback about this using the Google Home app. Every bit of feedback helps a ton. Here's how.

Thanks,

Jennifer

[JenniferV]

Hey Omeroz,

I wanted to check if you still have other questions and concerns. Feel free to let me know if you do.

Best,

Jennifer

[JenniferV]

Hello there,

I haven't heard from you in a while so I’ll be locking this thread if there’s no update within 24 hours. If you need help in the future, please feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer