Disney plus

[John501]

Up until about a month ago had no issues but suddenly Disney plus app will not connect to chrome cast. 
anyone had the same issue?

[JenniferV]

Hi John501,

Thanks for posting and sorry for the late response. Let's sort this out.

A few questions:

1. Is this only happening when casting from the Disney+ app?
2. Are you getting any error messages when casting from this app?
3. What mobile phone are you using for casting?

Try these steps:

1. Uninstall and reinstall the Disney+ app.
2. Reboot your mobile phone and Chromecast. 
3. Try to use a different mobile device.
4. Reset your Chromecast.

If the issue still persists and it is isolated when using the Disney+ app, please reach out to the app developer for additional help.

Thanks,

Jennifer

[JenniferV]

Hi there,

It's me again. I want to make sure you're all good — how did the steps go?

Regards,

Jennifer

[Jeran]

Hey there,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran